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Reservation Agent at Serena Hotels Tanzania
Job Role Insights
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Date posted
2026-08-24
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Closing date
2026-09-06
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Hiring location
Dar es Salaam
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Career level
Middle
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Qualification
Degree Diploma
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Experience
2 Years
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Quantity
1 person
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Gender
both
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Job ID
142338
Job Description
Serena Hotels Tanzania is seeking a customer-focused Reservation Agent to manage guest reservations and provide accurate information about hotel services, room availability, rates, and packages. The role involves handling booking requests, updating reservation systems, and ensuring a smooth booking experience for guests.
Key Responsibilities:
- Handle reservations through phone, email, and other booking channels.
- Check room availability and provide accurate rates and information.
- Process, modify, and cancel reservations as required.
- Maintain accurate guest and reservation records.
- Coordinate with front office and other departments to ensure guest requirements are met.
- Provide professional and timely customer service.
Requirements:
- Diploma or degree in Hospitality, Tourism, Business Administration, or a related field.
- Previous experience in reservations, hotel operations, or customer service is an advantage.
- Excellent communication and interpersonal skills.
- Good computer and reservation system skills.
- Strong attention to detail and ability to work under pressure.
Interested in this job?
13 days left to apply
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