About the organization

Simplepay Capital Financial Services Tanzania Ltd is an equal opportunity employer that values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, age, disability, marital status, or any other characteristic protected by applicable laws and regulations in Tanzania.

Position details

Job title: Sales Executive – Title Loans

Department: Operations

Reports to: Operations Manager

Job purpose

The Sales Executive – Title Loans is responsible for identifying, marketing, and onboarding customers for the company’s title-backed loan product.

This role is fully performance-based, with earnings derived through commission on successful loan disbursements and portfolio performance in accordance with the company’s commission structure.

Key responsibilities

Sales and business development

• Market and promote the company’s title loan products to individuals and small and medium-sized enterprises (SMEs).
• Identify and generate new business opportunities through prospecting, networking, referrals, field visits, and partnerships.
• Build and maintain a strong sales pipeline.
• Achieve or exceed assigned loan disbursement targets.

Client acquisition and onboarding

• Source and onboard qualified customers.
• Educate prospective clients about loan eligibility, requirements, repayment terms, fees, and conditions.
• Collect, verify, and submit complete and accurate customer documentation for loan processing.
• Ensure that all customer information is genuine and compliant with company requirements.

Customer relationship management

• Develop long-term relationships with customers to encourage repeat business and referrals.
• Provide excellent customer service throughout the loan application process.
• Educate customers about responsible borrowing and timely repayment.

Portfolio quality

• Monitor the repayment performance of customers introduced by you.
• Conduct follow-ups with customers to encourage timely repayments.
• Work closely with the Collections Team to minimise defaults and maintain a healthy portfolio.
• Immediately report any suspected fraud, misrepresentation, or documentation irregularities.

Compliance and reporting

• Adhere to all company policies, Standard Operating Procedures (SOPs), and applicable laws and regulations.
• Submit weekly activity reports and sales updates.
• Maintain the confidentiality of customer information at all times.

Key performance indicators

Performance will be assessed based on the following indicators:

• Monthly loan disbursement value.
• Number of new customers onboarded.
• Loan approval conversion rate.
• Portfolio repayment performance.
• Customer retention and referrals.
• Compliance with documentation requirements and company SOPs.

Qualifications and requirements

Candidates must have:

• A diploma or bachelor’s degree in Business Administration, Finance, Banking, Marketing, Economics, Law, Real Estate, or a related field.
• A minimum of two years’ proven experience in selling, processing, or managing title loans or other secured lending products. This requirement is mandatory.
• A demonstrated track record of consistently meeting or exceeding sales and disbursement targets in a title loans or secured lending environment.
• A strong understanding of property title verification, loan documentation, customer onboarding, and the title loan approval process.
• Excellent sales, negotiation, and relationship-management skills.
• Strong communication, presentation, and customer-engagement skills.
• A high level of integrity, professionalism, and adherence to company policies and regulatory requirements.
• Proficiency in Microsoft Office applications and the ability to use digital systems for reporting and customer management.
• Willingness to travel within assigned territories as required.
• An existing network of potential clients and referral partners within the title loans market will be a distinct advantage.

Personal attributes

The successful candidate should be:

• Self-motivated.
• Target-driven.
• Capable of working independently with minimal supervision.
• Professional and committed to delivering excellent customer service.

Compensation structure

This is a fully performance-based position. Earnings will be derived from commissions on successful loan disbursements and portfolio performance, in accordance with the company’s commission structure.

• Market and promote the company’s title loan products to individuals and small and medium-sized enterprises (SMEs).
• Identify and generate new business opportunities through prospecting, networking, referrals, field visits, and partnerships.
• Build and maintain a strong sales pipeline.
• Achieve or exceed assigned loan disbursement targets.
• Source and onboard qualified customers.
• Educate prospective clients about loan eligibility, requirements, repayment terms, fees, and conditions.
• Collect, verify, and submit complete and accurate customer documentation for loan processing.
• Ensure that all customer information is genuine and compliant with company requirements.
• Develop long-term relationships with customers to encourage repeat business and referrals.
• Provide excellent customer service throughout the loan application process.
• Educate customers about responsible borrowing and timely repayment.
• Monitor the repayment performance of customers introduced by you.
• Conduct follow-ups with customers to encourage timely repayments.
• Work closely with the Collections Team to minimise defaults and maintain a healthy portfolio.
• Immediately report any suspected fraud, misrepresentation, or documentation irregularities.
• Adhere to all company policies, Standard Operating Procedures (SOPs), and applicable laws and regulations.
• Submit weekly activity reports and sales updates.
• Maintain the confidentiality of customer information at all times.

• Excellent sales, negotiation, and relationship-management skills.
• Strong communication, presentation, and customer-engagement skills.
• Proficiency in Microsoft Office applications and the ability to use digital systems for reporting and customer management.

• A diploma or bachelor’s degree in Business Administration, Finance, Banking, Marketing, Economics, Law, Real Estate, or a related field.
• A minimum of two years’ proven experience in selling, processing, or managing title loans or other secured lending products. This requirement is mandatory.
• A demonstrated track record of consistently meeting or exceeding sales and disbursement targets in a title loans or secured lending environment.
• A strong understanding of property title verification, loan documentation, customer onboarding, and the title loan approval process.
• A high level of integrity, professionalism, and adherence to company policies and regulatory requirements.
• Willingness to travel within assigned territories as required.
• An existing network of potential clients and referral partners within the title loans market will be a distinct advantage.