Noc Engineer (5 Positions) at Yas Tanzania

Location: Dar es Salaam

Experience: 0-3 years

Qualifications:

• Technical degree or equivalent in IT, Networks, Telecoms, or Computer Science.
• Strong practical experience may be considered in lieu of a technical degree.
• 0-3 years of experience in IT Operations, NOC, DevOps Support, or Systems Monitoring.
• Hands-on experience with monitoring platforms and ITSM/ticketing tools such as Grafana, Zabbix, ServiceNow, JIRA, or equivalent.

Core Responsibilities

• Continuously monitor GSOC platforms and dashboards, including Grafana, ServiceNow, and related tools, to ensure service availability, performance, and operational stability.
• Track service health indicators, performance baselines, trends, and threshold breaches across all countries within the hub's monitoring perimeter.
• Identify, investigate, and escalate anomalies, service degradations, and incidents affecting applications, infrastructure, or network services.
• Interpret monitoring alerts and Prometheus metrics to assess service impacts and determine whether performance levels are within acceptable thresholds.
• Create, categorize, prioritize, and assign incident tickets in ServiceNow in accordance with established incident management procedures.
• Maintain accurate and timely ticket updates throughout the incident lifecycle, documenting actions taken, investigation findings, and escalation activities.
• Apply the correct incident classification and root cause categories to ensure quality reporting, trend analysis, and service improvement initiatives.
• Utilize Kibana and other log analysis tools to search, filter, and review logs for troubleshooting and incident investigation purposes.
• Operate as the designated shift operator when required, managing incidents within assigned authority levels and adhering to defined escalation protocols.
• Coordinate and escalate major or concurrent incidents to Senior Operators and relevant support teams to ensure timely resolution.
• Communicate incident status, service impacts, and critical updates clearly to stakeholders and support teams throughout the shift.
• Prepare detailed shift handover reports, including open tickets, ongoing incidents, active alerts, actions taken, and key follow-up items to ensure seamless operational continuity.

Core Competencies

• Experience with Grafana dashboards, metrics analysis, and trend monitoring.
• Basic knowledge of Prometheus metrics, labels, and performance indicators.
• Ability to use Kibana for log searches, filtering, and incident investigation.
• Hands-on experience with ServiceNow incident management and ticket handling.
• Understanding of OSI model fundamentals and TCP/IP networking concepts.
• Familiarity with observability concepts, including metrics, logs, and traces.
• Basic Linux command-line skills and the ability to follow operational runbooks.

About Mixx

At Mixx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive, and stimulating professional environment for everyone.

Joining Mixx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility, and impact. Our young, passionate, and ambitious teams are shaping the financial services of tomorrow every day.

How to Apply

If this description corresponds to you, grow with us by applying before August 27, 2026 .