Job Overview

The Human Resources Officer will implement initiatives aimed at enhancing the employee lifecycle and improving staff performance through training and development, contributing to the overall performance of the organization.

Duties and Responsibilities

1. Performance Management and Career Development

• Follow up on the preparation and completion of Key Performance Indicators (KPIs) for all staff.
• Monitor staff performance and manage underperforming employees.
• Monitor and manage employee confirmation based on performance.
• Implement rewards and recognition schemes based on performance.
• Manage employee movements, including promotions and transfers.
• Prepare monthly and annual performance-related reports.

2. Training and Development

• Prepare the annual staff training plan.
• Identify training needs across the organization and develop appropriate training plans.
• Implement the bank’s training plan in accordance with the approved budget.
• Serve as a learning champion and collaborate with UBA Academy to facilitate staff learning and development opportunities.
• Prepare monthly and annual training reports.

3. Human Resources Policies and Compliance

• Assist the Head of Human Capital Management (HCM) in aligning HR policies and procedures with statutory requirements.
• Ensure adherence to the bank’s HR policies and procedures by all employees.
• Advise and train employees and line managers on the bank’s staff policies and other HR-related procedures.

4. Employee Records and Administration

• Manage employee information and HR data.
• Coordinate employee movements from one position to another, including promotions and transfers.
• Prepare and maintain HR reports on recruitment, employee turnover, leave, training, and other key HR metrics.
• Maintain accurate employee records and HR documentation.

5. Payroll and Benefits Administration

• Process monthly payroll and prepare statutory reports and payments.
• Provide accurate and timely employee information for payroll processing, including new hires, exits, and changes in employee details.
• Administer employee benefits, including medical insurance, pension schemes, group life insurance, and other staff benefits.
• Ensure timely and accurate processing of payroll and employee benefits.

6. Employee Welfare and Engagement

• Prepare and coordinate wellness programmes for all staff.
• Participate in designing and implementing employee engagement activities.
• Support initiatives that improve employee satisfaction, staff welfare, and organizational performance.

7. Employee Exit Management

• Ensure that notice periods given by departing employees comply with their employment contracts.
• Prepare acceptance letters for employee resignations.
• Conduct exit interviews in collaboration with the Head of HR.
• Ensure that employee clearance procedures are properly followed.

8. Disciplinary Management and Employee Relations

• Administer disciplinary processes in accordance with the bank’s disciplinary policy, applicable labour laws, and principles of natural justice.
• Support investigations into misconduct, ethical breaches, fraud-related concerns, and policy violations in collaboration with Compliance, Risk, and Internal Audit where required.
• Coordinate disciplinary hearings and issue notices, warnings, and outcomes.
• Maintain proper documentation of disciplinary proceedings.
• Track disciplinary cases, sanctions, and trends to identify conduct risks and recommend preventive measures.

9. Other Responsibilities

• Perform any other duties assigned by management.

Key Performance Indicators (KPIs)

Performance will be assessed based on the following indicators:

• Number of employee movements compared with planned movements.
• Efficiency in implementing career management programmes.
• Timely processing of payroll and employee benefits.
• Maintenance of employee records and HR documentation.
• Timeliness in carrying out assigned tasks and duties.
• Customer satisfaction index.

Minimum Education Qualifications

Bachelor’s Degree in any Social Science field or Humanities.

Previous Work Experience Requirements

A minimum of three years of relevant work experience.

Key Competencies and Skills

Knowledge

Applicants should demonstrate:

• Knowledge of UBA’s organizational structure.
• A practical and broad understanding of HR policies, methods, systems, and processes.
• Knowledge of performance management.
• Understanding of training needs analysis.
• Knowledge of HR operations.
• Understanding of applicable labour laws.
• Knowledge of HR metrics and reporting.

Skills and Competencies

• Professional disposition.
• Strong information technology appreciation and application skills.
• Attention to detail.
• Reporting and analytical thinking skills.
• Workload management skills.
• Good numerical ability.
• Supervisory skills.
• Conflict resolution skills.
• Strong interpersonal skills.

• Follow up on the preparation and completion of Key Performance Indicators (KPIs) for all staff.
• Monitor staff performance and manage underperforming employees.
• Monitor and manage employee confirmation based on performance.
• Implement rewards and recognition schemes based on performance.
• Manage employee movements, including promotions and transfers.
• Prepare monthly and annual performance-related reports.
• Prepare the annual staff training plan.
• Identify training needs across the organization and develop appropriate training plans.
• Implement the bank’s training plan in accordance with the approved budget.
• Serve as a learning champion and collaborate with UBA Academy to facilitate staff learning and development opportunities.
• Prepare monthly and annual training reports.
• Assist the Head of Human Capital Management (HCM) in aligning HR policies and procedures with statutory requirements.
• Ensure adherence to the bank’s HR policies and procedures by all employees.
• Advise and train employees and line managers on the bank’s staff policies and other HR-related procedures.
• Manage employee information and HR data.
• Coordinate employee movements from one position to another, including promotions and transfers.
• Prepare and maintain HR reports on recruitment, employee turnover, leave, training, and other key HR metrics.
• Maintain accurate employee records and HR documentation.
• Process monthly payroll and prepare statutory reports and payments.
• Provide accurate and timely employee information for payroll processing, including new hires, exits, and changes in employee details.
• Administer employee benefits, including medical insurance, pension schemes, group life insurance, and other staff benefits.
• Ensure timely and accurate processing of payroll and employee benefits.
• Prepare and coordinate wellness programmes for all staff.
• Participate in designing and implementing employee engagement activities.
• Support initiatives that improve employee satisfaction, staff welfare, and organizational performance.
• Ensure that notice periods given by departing employees comply with their employment contracts.
• Prepare acceptance letters for employee resignations.
• Conduct exit interviews in collaboration with the Head of HR.
• Ensure that employee clearance procedures are properly followed.
• Administer disciplinary processes in accordance with the bank’s disciplinary policy, applicable labour laws, and principles of natural justice.
• Support investigations into misconduct, ethical breaches, fraud-related concerns, and policy violations in collaboration with Compliance, Risk, and Internal Audit where required.
• Coordinate disciplinary hearings and issue notices, warnings, and outcomes.
• Maintain proper documentation of disciplinary proceedings.
• Track disciplinary cases, sanctions, and trends to identify conduct risks and recommend preventive measures.
• Perform any other duties assigned by management.

• Knowledge of UBA’s organizational structure.
• A practical and broad understanding of HR policies, methods, systems, and processes.
• Knowledge of performance management.
• Understanding of training needs analysis.
• Knowledge of HR operations.
• Understanding of applicable labour laws.
• Knowledge of HR metrics and reporting.
• Professional disposition.
• Strong information technology appreciation and application skills.
• Attention to detail.
• Reporting and analytical thinking skills.
• Workload management skills.
• Good numerical ability.
• Supervisory skills.
• Conflict resolution skills.
• Strong interpersonal skills.

• Bachelor’s Degree in any Social Science field or Humanities.