EXIM BANK (T) LTD

Position: 1

Reporting To: Cluster Head

Responsible For: All Branch Staff

Department: Retail

Region: Dar es Salaam

1. PURPOSE OF JOB

• To meet branch Retail and SME financial targets through a world-class Sales and Service Management system and within established product programs through the branch.
• To work closely with the Central Operations Unit to operate and maintain a smooth-running and operationally efficient branch that conforms to the financial institution's and BOT regulations, rules and guidelines issued from time to time. This includes servicing corporate customers.

2. PRINCIPAL ACCOUNTABILITIES

2.1 Responsibilities

• Accountable for all aspects of running a successful branch, delivering great business performance and leading and motivating a team that provides the best customer experience in your area.
• Primary responsibility is to drive business (CASA and fee growth), product sales and customer service, with oversight of branch operations, compliance and control.
• Understand your customer base and identify opportunities to build and grow profitable relationships.
• Deliver against business and sales performance.
• Acquire new customers and retain and grow relationships with existing customers.
• Responsible for the operational efficiency of the branch and the productivity of its staff.
• Responsible for the operation and maintenance of the integrated systems, and retention of accurate and up-to-date records of all transactions, including inter-bank transactions.
• Prepare periodic and statutory reports for management.
• Have a good understanding of branch control procedures, with specific focus on financial security.
• Take ownership for resolving complex problems, working with colleagues in other offices / branches to provide a seamless experience for your customers.
• Provide a superior level of customer relations and promote the service culture through coaching, guidance and staff motivation.
• Participate in community affairs to increase the Bank's visibility and enhance new and existing business opportunities.
• Perform other duties in the absence of the MCSOP / Ops Manager as directed by the Cluster Head.

3. SKILLS

• At least 5 years' experience in the banking industry.

4. QUALITIES

• Good leadership, people management and banking skills.
• Knowledge of relevant legislation, sales and business principles.
• Outstanding communication skills.
• Strong commercial know-how and first-class decision-making abilities.
• Be a good relationship builder and a strategic thinker rather than just operational.
• Resilient under pressure.

5. OTHER

• Carry out work in accordance with the Bank's procedures.
• Perform assigned tasks with due diligence.
• Eliminate waste of whatever form, suggest the use of new practices and contribute to the continuous improvement of the Bank.

HOW TO APPLY

Send your CV and cover letter to:

Email: [email protected]

Application Deadline: 13th November 2026.

NB: Only shortlisted candidates will be contacted.

Exim Bank (T) Ltd is an employer that provides equal opportunities and is dedicated to fostering a diverse workplace and attaining a gender-balanced team. We highly encourage women and individuals with disabilities to submit their applications for this position.