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Vacancy title:
Network Operations Specialist
Employment type: Full time, Industry: Professional Services, Category: Computer & IT, Communications & Electronics
Jobs at:
Yas Tanzania
Deadline of this Job:
Friday, November 6 2026
Duty Station:
Dar es Salaam | Dar es Salaam
Summary
Date Posted: Tuesday, November 3 2026, Base Salary: Not Disclosed
JOB DETAILS:
- Bachelor’s degree in Telecommunications, Information Technology or a related field
- 2-4 years' experience in NOC monitoring or network operations.
- Valid driver's/rider's license where regional travel is required
CORE RESPONSIBILITIES
- Monitor core network and IT systems dashboards for alarms and performance anomalies, acknowledging and acting on alarms within defined response times.
- Log and categorize every alarm and event, and report capacity or performance trends to the Manager - Network Ops.
- Perform service activation tasks according to provisioning requests and approved HLD/LLD designs, within agreed TATs.
- Test and verify activated services with the customer or field team before handover, and update activation records.
- Carry out network troubleshooting and service restoration using defined procedures and runbooks.
- Handle technical escalations for network-related tickets from Customer Care and other teams.
- Respond to and triage incidents; escalate to the Core Network Specialist / Manager - Network Ops with complete diagnostic information when needed.
- Keep Customer Care and affected stakeholders updated on incident status until full restoration.
- Ensure network security controls (device access, configuration backups, and hardening standards) and compliance with applicable regulatory and licensing obligations.
- Maintain system configuration, customer service records, and audit reporting in compliance with revenue assurance requirements; close audit findings within agreed timelines.
- Contribute to daily and weekly performance reporting on network ops with timely escalation where necessary.
COMPETENCIES
- Alert, detail-oriented NOC operator.
- Reliable shift worker (24/7 NOC coverage as required).
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
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