Background

Jaz Elite Aurora Resort, a leading hospitality destination in Zanzibar, is recruiting passionate professionals to deliver exceptional guest experiences in one of Tanzania's fastest-growing tourism markets.

Job Summary

The Receptionist is responsible for creating a positive first impression for guests. This role handles the check-in/check-out process, manages reservations, and addresses guest inquiries with professionalism and warmth.

Qualifications

• Experience with Opera or similar PMS software.
• Strong computer literacy (MS Office).
• Excellent grooming and communication skills.
• Ability to work rotating shifts (morning, evening, night).

• Process guest arrivals and departures efficiently using the Property Management System (PMS).
• Handle booking inquiries via phone, email, and in-person. Confirm reservations and manage room allocations.
• Process payments, manage foreign currency exchange, and balance cash floats at the end of the shift.
• Answer calls, take messages, handle wake-up calls, and provide information on hotel services.
• Handle minor guest complaints and escalate complex issues to management.
• Ensure smooth handover of information between shifts regarding VIPs and special requests.

• Opera or similar PMS software experience
• Strong computer literacy (MS Office)
• Excellent grooming
• Excellent communication skills

• Experience with Opera or similar PMS software.
• Strong computer literacy (MS Office).
• Excellent grooming and communication skills.
• Ability to work rotating shifts (morning, evening, night).