Bolt Tanzania is seeking a strategic, analytical, and execution-oriented Senior Operations Manager to lead its local operations in Dar es Salaam. This pivotal leadership role owns supply retention, marketplace efficiency, supply-demand balancing, rider lifecycle growth, and platform safety/compliance across Tanzania’s urban mobility network.

Key Information

Company: Bolt Tanzania

Department: Operations / Mobility

Location: Dar es Salaam, Tanzania (Hybrid: minimum 2 days in office/week)

Posting Date: October 12, 2026

Closing Date: October 25, 2026

Key Roles & Responsibilities

Driver Engagement, Retention & Growth: Formulate and execute driver engagement strategies to maintain an active, high-quality driver network; optimize onboarding, activation, and reactivation funnels to achieve >90% month-over-month retention; implement incentive and loyalty programs to minimize churn.

Marketplace Performance & Unit Economics: Drive Finished Rides growth while maintaining strict unit economics, Payback, and Internal Rate of Return (IRR) targets; monitor marketplace health metrics continuously.

Supply–Demand Optimization: Balance supply and demand dynamics across coverage areas to minimize Estimated Time of Arrival (ETA), lower ride cancellation rates, and maximize marketplace reliability.

Rider Growth & Lifecycle Management: Partner with marketing teams to boost active rider numbers, rides per user, and Lifetime Value (LTV) through targeted demand campaigns and category expansions.

City-Level Operations: Own local city execution, identify operational bottlenecks, and implement tailored strategies in collaboration with cross-functional and global HQ teams.

Risk, Safety, Regulatory Compliance & Tax: Lead platform safety initiatives in close partnership with government entities, LATRA (Land Transport Regulatory Authority), and law enforcement; ensure local regulatory compliance, tax reporting, and trip authenticity.

Requirements & Qualifications

Experience: 9+ years of progressive experience in operations, mobility/ride-hailing, marketplace platforms, or logistics management.

Leadership Track Record: Proven background in leading large-scale operational teams and marketplace functions.

Data & Analytics Mastery: Advanced, expert-level proficiency in Microsoft Excel or Google Sheets, paired with a sharp data-driven problem-solving approach.

Language & Communication: Fluent spoken and written English (working knowledge or fluency in Swahili is an added advantage).

Core Competencies: Strategic thinking, fast execution, regulatory navigation (LATRA/local authorities), customer/driver empathy, and adaptability in high-growth environments.

Benefits & Compensation

• Competitive salary package plus company stock option scheme.
• Flexible hybrid working model (minimum 2 days office attendance per week).
• Health and wellness perks.
• Career growth and international exposure within global tech operations.

• Formulate and execute driver engagement strategies to maintain an active, high-quality driver network
• Optimize onboarding, activation, and reactivation funnels to achieve >90% month-over-month retention
• Implement incentive and loyalty programs to minimize churn
• Drive Finished Rides growth while maintaining strict unit economics, Payback, and Internal Rate of Return (IRR) targets
• Monitor marketplace health metrics continuously
• Balance supply and demand dynamics across coverage areas to minimize Estimated Time of Arrival (ETA), lower ride cancellation rates, and maximize marketplace reliability
• Partner with marketing teams to boost active rider numbers, rides per user, and Lifetime Value (LTV) through targeted demand campaigns and category expansions
• Own local city execution, identify operational bottlenecks, and implement tailored strategies in collaboration with cross-functional and global HQ teams
• Lead platform safety initiatives in close partnership with government entities, LATRA (Land Transport Regulatory Authority), and law enforcement
• Ensure local regulatory compliance, tax reporting, and trip authenticity

• Strategic thinking
• Fast execution
• Regulatory navigation (LATRA/local authorities)
• Customer/driver empathy
• Adaptability in high-growth environments
• Advanced, expert-level proficiency in Microsoft Excel or Google Sheets
• Data-driven problem-solving approach
• Fluent spoken and written English
• Working knowledge or fluency in Swahili (added advantage)

• 9+ years of progressive experience in operations, mobility/ride-hailing, marketplace platforms, or logistics management
• Proven background in leading large-scale operational teams and marketplace functions