Vacancy title:
Team Member, Domestic Operations
Employment type: Full time, Industry: Banking, Category: Accounting & Finance, Business Operations, Customer Service
Jobs at:
United Bank for Africa (UBA)
Deadline of this Job:
Saturday, October 31 2026
Duty Station:
Dar es Salaam | Dar es Salaam
Summary
Date Posted: Wednesday, October 21 2026, Base Salary: Not Disclosed
JOB DETAILS:
Company: UBA (United Bank for Africa)
Job Objective(s)
To provide excellent, efficient, and cost-effective customer services that align with the bank’s overall value proposition across various market segments. The role involves supporting marketing/product units in implementing new product initiatives, constantly seeking to improve existing ones, and ensuring optimal deployment and utilization of human and material resources within head office operations.
Duties & Responsibilities
- Ensure full compliance with policy in transaction processing.
- Identify and propose international best practices for domestic operations.
- Ensure that all third-party payments are processed on time.
- Ensure that all expense payments are processed in compliance with policy.
- Ensure an “A” rating in Audit (External and Internal).
- Ensure proper reconciliation of all GL Accounts.
- Serve as custodian of all ATMs.
- Perform other duties as assigned by the Head of Domestic Operations.
Key Performance Indicators (KPIs)
- Process Cycle Time (TAT)
- Quality of accounting records
- Error rate measures
- Inspection Rating reports
- Customer satisfaction level
- Operation loss level
- Customer service delivery index
Job Requirements
Education
A Good First Degree in any discipline.
Experience
Minimum of 2 years of experience in banking operations.
Key Competency Requirements
Knowledge
- Banking Operations & Control Policies
- Treasury Products and dynamics
- Industry knowledge and impact on assigned responsibilities
- Financial regulations and relevant Central Bank circulars related to assigned duties
- Technical competence on operating platforms (e.g., Finacle)
Skills & Generic Competencies
- Creative and initiative-taking
- Entrepreneurship and a strong sense of ownership
- Analytical and problem-solving skills
- Strong interpersonal skills
Reporting Relationships
Functionally Reports to: Head of Domestic Operations
Supervises: Nil
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now ([email protected]) .
We’re looking for qualified and driven individuals to be part of our growing team.
Interested candidates are required to submit:
- A detailed CV
- A Cover Letter
- Copies of all academic certificates
Applications must be sent electronically
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