Vacancy title:
Customer Service Officer (Fresh Graduate)
Employment type: Full time, Industry: Manufacturing, Category: Customer Service, Business Operations, Transportation & Logistics
Jobs at:
Goodwill Ceramics
Deadline of this Job:
Tuesday, November 17 2026
Duty Station:
Mkuranga, Tanzania | Mkuranga
Summary
Date Posted: Tuesday, November 3 2026, Base Salary: Not Disclosed
JOB DETAILS:
Job Overview
Goodwill (Tanzania) Ceramics Co., Ltd, a leading tile manufacturer in Mkuranga with a daily output exceeding 80,000 square meters, is seeking a bright and organized Customer Service Officer. This entry-level role is tailored for fresh graduates to manage customer communications, track order fulfillment, and coordinate seamlessly across production, warehouse, logistics, and sales departments.
Job Type: Full-Time / Entry Level
Key Responsibilities
- Follow up on customer orders and monitor order progress to ensure timely delivery.
- Communicate and coordinate with the production, warehouse, logistics, and sales departments to track and update order status.
- Liaise directly with customers regarding order confirmations, delivery schedules, and related inquiries.
- Proactively identify potential order delays or delivery bottlenecks and report them promptly to the supervisor.
- Handle additional administrative and operational tasks assigned by management.
Requirements & Qualifications
- Fresh graduate holding a Bachelor’s Degree or Diploma in Business Administration, Marketing, International Business, Logistics, or a related field.
- Excellent communication, interpersonal, and customer service skills.
- Active, patient, responsible, and detail-oriented with strong coordination and follow-up abilities.
- Good organizational skills to manage multiple orders and tasks simultaneously under pressure.
- Full professional proficiency in English (reading, writing, and speaking).
- Strong computer literacy, particularly with Microsoft Excel, Word, and office software.
- Professional demeanor and smart appearance.
Work Hours: 8
Experience: No Requirements
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now ([email protected]) .
Interested candidates should send their applications
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