Officer Agency Banking Technical support job at NBC Bank

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Vacancy title:
Officer Agency Banking Technical support

[ Type: FULL TIME , Industry: Banking , Category: Admin & Office ]

Jobs at:

NBC Bank

Deadline of this Job:
06 July 2022  

Duty Station:
Within Tanzania , Dar es Salaam , East Africa

Date Posted: Tuesday, June 21, 2022 , Base Salary: Not Disclosed

Officer Agency Banking Technical support

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Overall Job Purpose.
1. Manage the POS movement and Revenue collection upfront
2. Manage Wakala Lead Generation through GPS tacking system
3.Oversee Agency banking Suspense accounts, commission, reconciliation
4. Manage Agents Stationary including POS distribution and Bill board to agents
5.Ensure effective & efficiency management day-to-day Agent activities, eg Floats, Account opening, card activation etc.
6.Overseeing processes in recruitment, training and supervision of all agents attached to the branch network

Job Description
Accountability: Team Leadership Sales and Service -Time split 60%
• Monitoring of agency activities /transactions and ensure that complaints / queries are resolved
within SLA
• Lead channel migration to drive agent transactions by developing value add services to be
conducted on POS,.
• Support to develop tailor made cash management solutions on the agency platforms to meet
individual corporate entity needs
• Support & analyze market dynamics and intelligence, changes and competition to make the agent
business ahead of the competition with relevant solutions.
• Monitor availability and reliability of the systems for seamless agent transactions. Escalate
downtime issues to support teams promptly
• Promote brand visibility through marketing and communication
• Manage agent compensation structure to ensure agent banking commission are paid on time.

Accountability: Compliance, Governance and Controls time split - 20%
• Update risk assessment reports on agency operations.
• Ensure adherence to policies and procedures on provision of services through agents.
• Appraisal of agents to establish their potential based on KYC procedures, financial ability, business prospects, personality, social standing in the community and other criteria as shall be established
from time to time.
• Training of agents and bank staff
• Ensuring that agents comply with BOT prudential guidelines as well as contractual obligations
with the bank.
• Liaise with the COO areas on any major processing issues directly linked with the product design
or the channels through which the products are distributed.

Accountability: Business Continuity
• Manage POS device readiness and distribution to Agent
• Address all POS issues which impact POS operations while within end user resolutions (not
requiring IT attentions)
• Manage POS Application updates issues wherever we have new releases and monitor the behavior
of POS
• Make sure that ALL POS has latest APK release within 14 Days after new release issued
• Perform User Acceptance Test and live proving on all new releases

Contribute to team and self-development 10%
• Day-to-day coaching and co-ordination of staff/ Agents to ensure delivery objectives of POS
• Build strong relationships with the Branch network & Supplier of POS to ensure working together
• Provide cover for other team members when required to.
• Agree annual performance objectives with the line manager.
• Pursue continued improvement in personal development by participating in development program
and training

Bachelor's Degrees and Advanced Diplomas, Experience in a similar environment

Work Hours: 8

Experience in Months: 24

Level of Education:
Bachelor Degree

Job application procedure


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