Sales Officers – Agency Banking

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Job Title: Sales Officers (6) – Agency Banking

Department: Retail Banking

Reporting to: Agency Banking Manager

Region: Dar es Salaam, Arusha, Mwanza, Mbeya, Dodoma and Zanzibar.

PURPOSE OF JOB:

General-purpose:

To assist the bank to achieve its targets by optimizing distribution opportunities through building up and managing a high-quality agent network/portfolio around his/her branch vicinity.

Specific- purpose:

  • Searching, assessing, accepting, and processing potential prospect agents’ applications to become Exim Wakala (Recruitment)
  • Assist in activating and training bank’s agents after being approved
  • Monitoring Agency conduct, operations, and performance (Revenue and benefits realization)
  • Supporting agents in their daily operations throughout the whole agent Life Cycle
  • Assist in ensuring agents’ visibility/branding both external and internal
  • Facilitating first-contact meetings with potential Exim Wakala
  • Push for agents’ transactions growth eventually revenue/deposit mobilization growth
  • Manage agents’ relationships and ensure complaints/disputes from agents or customers who got served through agents are sorted within set SLAs

INTERACTION WITH OTHERS

  • Internal: Branch staff, Branch managers, Relationship managers, Sales Officers, Compliance team, Call Centre team and marketing team.
  • External: Regular contact with aggregators and retail agents

EDUCATION, EXPERIENCE & SKILLS

  • Bachelor’s degree or Ordinary diploma in Marketing, Business Administration, or any other related field
  • Relevant banking experience with minimum of 1 year sales experience
  • Computer literate
  • Good negotiation skills

Please send your application to [email protected]   

 Application deadline:- 6th May 2022