Marketing, Sales and Service
Sales & Retail
Deadline of this Job:
19 October 2021
Dar es Salaam
Tuesday, October 12, 2021
, Base Salary:
• Secure new business directly or through intermediaries and alternative channels.
• Service existing business and follow up to ensure renewals at 90% for the renewable businesses.
• Maintain excellent customer service to intermediaries, direct customers and all the stakeholders.
• Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk.
• Ensure payment of premiums before policy attaches.
• Follow up to ensure intermediaries are paid commissions timely and accurately.
• Recruit new Agents, Brokers, Banks and source for business partnership for premium increase and growth of market share.
• Manage Agents, Brokers and Banks recruited through auditing of company stationaries.
• Train, coach and support new MIC Agents and Brokers to achieve sales targets.
• Follow and adhere to underwriting guidelines and standards as communicated by the Branch Manager from time to time
• Prepare daily sales reports as required
• Guide and assist clients on claims processing.
• Deliver on performance requirements as defined in the strategy map and personal scorecard.
Key Performance Measures
• Achievement of production targets/Revenue growth
• Customer satisfaction
• Customer retention
• Premium collection
• Accountable to the Branch Manager
• Required to liaise and work closely with Underwriting, Finance, Claims and other departments as may be necessary
• External Relationships:
• Britam customers
• Intermediaries (Brokers and Agents)
• TIRA and other regulatory institutions
Knowledge, experience and qualifications required
• Bachelors’ degree in a business related field
• Professional qualification in Insurance (CII certificate or equivalent)
• At least two years’ experience in a similar position
• Knowledge of Insurance Industry and concepts
• Knowledge of Insurance regulatory requirements
• Knowledge of sales and marketing
• Presenting and Communicating Information: Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
• Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organisational values during every day interactions.
• Analysing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system.
• Planning and Organising: Adhere to and monitor clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic methodical and orderly way. Consistently achieves projects goals
Work Hours: 8
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