Quality Assurance Technician

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Arusha Mjini Arusha
Details
Description

Position Description

The job holder will be expected to support all quality control assignments and deliver exceptional
service to our customers. The job holder will track customer feedback, warranty reporting,
product replacement management, product repair – level 4, replacement stock & spare part
management tracking through accurate data entry in d.light atlas system. The job holder will also
have to be highly in tune with the solar technology and mobile phone repair.

Roles & Responsibilities
• Work with the project teams to identify and undertake all required testing and quality control
activities associated with each project, in accordance with the relevant specifications and
associated standards, on schedule and within budget
• Control incoming Goods quality control assessments
• Monitor process for Quality Center
• Provide detailed quality assurance and maintenance reports for the engineering, system and
manufacturing teams to improve the products
• Develop testing procedures for the new products and parts
• Manage feedback reporting on field test and soft launch products
• Create documentation for new products, services or working processes
• Drive improvements to test framework architecture and test coverage
• Review and implement the product quality process model in line with Africa strategy
• Provide quality training to service center technicians, sales team and logistic coordinators
• Implement daily cycle and weekly inventory counts to ensure it tallies with physical and
system
• Provide weekly and monthly product quality report
• Lead & create a climate that attracts, retains and motivates quality team members.

KPI’s
• Quality Center quarterly targets (100%)
• 100% timely utilization and accuracy of Service Module (Atlas) at Quality Center
• Spare parts and refurbishment stock availability at the service centers
• Accuracy of Diagnosis
• Weekly and monthly reporting on Quality activities
• Traceability and tracking of products
• Soft launch and filed test feedback.

Desired Skills and Experience
• A degree or diploma in electronics & electrical
• Minimum of 2 years’ experience in the solar PV industry. Both solar and mobile phone repair
experience will be an added advantage
• Ability to use Microsoft Tool (Excel, Power point and MS word)
• Demonstrate the ability to understand business goals and recommend new approaches,
policies and procedures to effect continual improvements in business objectives
• Strong mindset for continuous improvement and meeting or exceeding expectations and able
to demonstrate complete discretion and confidentiality
• Superior verbal and written communication skills (multiple language will be an advantage),
with an emphasis on tact and diplomacy
• Business driven, people focused, with exceptional influencing skills; Excellent organizational,
multi-tasking, presentation and time-management skills
• Passion for social enterprise, development of people and environmental benefits
• Thorough understanding of Quality Management System
• Understands Quality Control Tools.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Apply for this job

The deadline for submission for the position is 17th June 2021 at 1700 hours. Candidates who meet
the requirements should submit their CV and cover letter
indicating the position that they are applying for on the subject line “Quality Assurance
Technician”

To apply for this job, please go to the following website https://drive.google.com/file/d/14bVQvcOr2L8-SkaJo5lW-FhRQro5HzPi/view?usp=sharing
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