Someone who can fully monitor and analyse Chats, Calls, E-mails, while always bearing in mind that our focus and key point is the customer and the customer’s needs. This person must be a data-driven individual who believes that a thorough analysis, together with motivated Customer Service Agents and Team Leaders can improve the overall quality of the service.
Someone who is versatile and ready for the possibility of handling other matters related to offline operations, business development or even operational-heavy marketing activities.
This is a full-time job, where you are an experienced person who will be given the opportunity to handle and supervise a team(s) of Customer Service.
Our office location is in the capital city, Dodoma and salary is offered based on the last drawn salary slip and/or experience.
Experience in handling teams of employees, customers and Customer Service is a must for this role.
Who You Are:
-Someone with excellent Communication Skills;
-Someone who excels at Teamwork;
-Someone who is Proactive;
-Someone who has an outstanding English level;
-Someone who excels at working with MS Excel;
-Someone who has experience working with Zendesk, Avaya, Salesforce or other CRM platforms;
-Someone who understands that they are leading a Team, thus, who has to understand their Team’s needs;
-Someone who understands Customer Service and is capable of obtaining feedback to improve the service provided by the company;
-Someone who excels at Tracking the agents’ activity and making Reports;
-Someone who is dynamic and is also able to handle business-related activities if required.
We are an international tech start-up who is looking for an Operations Manager with experience in the fields of Customer Service and User Operations.