Digital Support Executive Job at Vodacom – Career Opportunity in Nigeria

Overview
Job Type: Full-Time
Job Category: Management
Posted: 29-04-2020
Deadline of this Job:  15 May 2020
Duty Station:  Tanzania
Requirements
Job Description

Vacancy title:
Digital Support Executive

[ Type: FULL TIME , Industry: Arts, Audio/Video Technology and Communications , Category: Management ]

 

Jobs at:

Vodacom

Deadline of this Job:
15 May 2020  

Duty Station:
Within Nigeria , Dar es Salaam , West Africa

Summary
Date Posted: Wednesday, April 29, 2020 , Base Salary: Not Disclosed


JOB DETAILS:
And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle. .

Key accountabilities and decision ownership
•Coordinate all activities to enhance existing and create new opportunities for self-help services (USSD, IVR etc) tailored to suit customers’ needs and improve customer experience
•Accountable for the implementation of action plan for all self-help initiatives in alignment with Customer Service Strategy
•Overall management of social media desks through partner to ensure that all the performance targets are met
•Analyze the needs of the customers to provide precise information to customers by maximizing the utility of the Self – Care channels
•Work with other stake holder’s example marketing to coordinate campaigns with social media strategies which include review of data on the performance of social media platforms and adjust plans or strategies to optimize outreach
•Design, create and manage promotions and “do you know “campaigns with the purpose of addressing First Call Resolution and therefore improve Customer Experience.
•Consolidate reports on self- help services which will highlight areas of improvement and facilitate decision making process

Job Skills: Not Specified


Job Qualifications: Not Specified


Job Education Requirements: Not Specified


Job Experience Requirements: Not Specified


Work Hours: 8

 

Job application procedure
Follow the link below to apply: https://careers.vodafone.com/Vodacom/job/Dar-es-Salaam-Digital-Support-Executive/600113201/  
 

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