Customer Service Team Leader DTH

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Overview

Wananchi Group Tanzania Limited is part of the Wananchi Group and one of Eastern African leading Internet , data , TV services,  and multimedia communication solutions provider . We are looking f or Cu stomer Service Team Leader DT H , wh o will work  independently to provide professional and focused customer service both internally and externally . He / she will be reporting to the Head of Sales and Retention Manager

Customer Service Team Leader DTH will be responsible for; 

  • Leading a team in design , implementation,  and execution strategies that manage customer touchpoints , activation /onboarding   service support , to improve subscriber , payment channels and posting , retention processes and exposure to customers retention   and revenue risks
  • Manage service support for ZUKU TV Tanzania base and resources in line with KPIs 
  • Achieve budgeted financial goals in the key customer retention KPIs 
  • Drive customer-centric  analysis of customer base and market information 
  • Point of referral for after-sales , retention strategy,  and escalations 
  • Provide reports  on customer management operations and performance 

Qualifications 

  • Minimum of Diploma or Bachelor degree in Business Administration
  • 4 years of Customer Service experience in Business development . CS certification is an added advantage 

Please share your CV and relevant certificates and supporting documents t o [email protected] before Sunday 21st March 2021 




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