Customer service representatives Job at Shugulika Africa Limited – Career Opportunity in Tanzania

Share and send to your friends !
Job Category: Administrative
Job Type: Full-Time
Deadline of this Job:  30 July 2021
Duty Station:  Dar es Salaam
Posted: 19-07-2021
Job Description

Vacancy title:
Customer service representatives

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Management ]

Jobs at:

Shugulika Africa Limited

Deadline of this Job:
30 July 2021  

Duty Station:
Within Tanzania , Dar es Salaam , East Africa

Date Posted: Monday, July 19, 2021 , Base Salary: Not Disclosed

Job Summary:
Customer service representatives will handle a variety of requests from new and existing customers, such as help customers with complaints and questions, give customers information about products and services, take orders, process returns and staying updated and confirming on service/product delivery to the customer. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

• Respond to social media inquiries.
• Solving customer complaints.
• Ensure customer satisfaction and provide professional customer support.
• Providing feedback on the efficiency of the customer service process.
• Escalating issues to relevant departments.
• Responding promptly to customer inquiries.
• Capturing details of all calls on system for monthly analysis.
• Educating customers on existing and new services offered by the company.

• A minimum of 3 years work experience as a Customer care Agent/Representative or its equivalent.
• Diploma in Customer care management/ Diploma in sales and marketing.
• Comfortable using computers, and computer tools like excel, and docs.
• Excellent communication skills, with fluency in both English and Swahili.
• Excellent team player, thoughtful and unafraid to express opinion to improve the organization

Work Hours: 8

Experience in Months: 36

Level of Education:
Associate Degree

Job application procedure
Apply at:  

Kinondoni, Oysterbay Dar Es Salaam Details Description Primary Duties And Responsibilities Junior market analysts are integral members of project teams and typical responsibilities include: • Conducting market research to obtain…
Ilala, Segerea Dar Es Salaam Details Description Sales and Marketing (3 positions) Dar Es Salaam Morogoro Mbeya Two People with At least Diploma who can do Sales and Marketing. The…
BANCASSURANCE MANAGER Alliance Life Assurance Ltd was established in 2010 as the first locally privately owned Life Insurance Company in Tanzania. The company has spread its sphere of influence throughout…
Arusha Mjini Arusha Details Description The Position Description The jobholder will be responsible for developing service infrastructure in the zone and ensuring that seamless customer support for all d.Light products….