CUSTOMER SERVICE OFFICER

Other District Other Location
Details
Description

Salary Currency: Tanzanian Shilling

  • Open and maintain customer accounts by recording account information

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Maintain financial accounts by processing customer adjustments

  • Recommend potential products or services to management by collecting customer information and analyzing customer needs

  • Prepare product or service reports by collecting and analyzing customer information

  • Contribute to team effort by accomplishing related results as needed

  • Manage large amounts of incoming calls

  • Generate sales leads

  • Identify and assess customers' needs to achieve satisfaction

University Graduate with at least 3 years of experience, fluent English and Swahili. Able to work overtime.

Apply for this job
To apply for this job, please go to the following website https://www.brightermonday.co.tz/listings/customer-service-officer-8596nx
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