POST: CUSTOMER RELATIONS OFFICER – 4 POST
POST CATEGORY(S): MARKETING,MEDIA AND BRAND
EMPLOYER: Tanzania Electric Supply Company Limited (TANESCO)
APPLICATION TIMELINE: 2021-10-15 2021-10-28
JOB SUMMARY ok
DUTIES AND RESPONSIBILITIES
i. To provide quality services to the customers to ensure their needs are timely and effectively attended;
ii. To ensure all reported or documented technical faults (Temporary Breakdown) are closed and follow-up of the open issues and individual customers are done timely to ensure minimal complain and effectiveness of our service to clients;
iii. To handle all customer care issues at the region and become the official first point of contact with a customer to ensure no issues lay unattended and all complaints and cases are closed in the minimal time with less interruptions to a customer;
iv. To deal with customer service survey feedback to ensure excellent customer care services is given to our clients and their needs are responded timely;
v. To regularly and timely update customers in the region on issues regarding our services such as products and services; planned and unplanned maintenance; and
vi. To advice Regional Customer Relation Officer on all customer care issues at the region to ensure, value and quality services are provided.
QUALIFICATION AND EXPERIENCE
- Bachelor Degree/Advanced Diploma either in Marketing, Business Administration (majoring in Marketing or Public Relations) or Mass Communication and Public Relations from recognized Institution.
- Computer knowledge is compulsory and,
- One year of working experience in the relevant field.
REMUNERATION: As per TANESCO’s Salary Scale
he deadline for submitting the application is 28 October 2021.