CUSTOMER RELATIONS OFFICER 4 Job Opportunities at TANESCO

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POST DETAILS

 

POST:  CUSTOMER RELATIONS OFFICER – 4 POST

POST CATEGORY(S):  MARKETING,MEDIA AND BRAND

EMPLOYER:  Tanzania Electric Supply Company Limited (TANESCO)

APPLICATION TIMELINE: 2021-10-15 2021-10-28

JOB SUMMARY ok

DUTIES AND RESPONSIBILITIES

i. To provide quality services to the customers to ensure their needs are timely and effectively attended;

ii. To ensure all reported or documented technical faults (Temporary Breakdown) are closed and follow-up of the open issues and individual customers are done timely to ensure minimal complain and effectiveness of our service to clients;

iii. To handle all customer care issues at the region and become the official first point of contact with a customer to ensure no issues lay unattended and all complaints and cases are closed in the minimal time with less interruptions to a customer;

iv. To deal with customer service survey feedback to ensure excellent customer care services is given to our clients and their needs are responded timely;

v. To regularly and timely update customers in the region on issues regarding our services such as products and services; planned and unplanned maintenance; and

vi. To advice Regional Customer Relation Officer on all customer care issues at the region to ensure, value and quality services are provided.

QUALIFICATION AND EXPERIENCE

 

  • Bachelor Degree/Advanced Diploma either in Marketing, Business Administration (majoring in Marketing or Public Relations) or Mass Communication and Public Relations from recognized Institution.
  • Computer knowledge is compulsory and,
  • One year of working experience in the relevant field.

 

REMUNERATION:  As per TANESCO’s Salary Scale

he deadline for submitting the application is  28 October 2021.

CLICK HERE TO APPLY

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