Customer Relations Officer

CUSTOMER RELATIONS OFFICER

RESPONSIBILITIES:

  • Ensure outstanding customer satisfaction by maintaining strong working relationships.
  • Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
  • Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
  • Manage and train resources to ensure quality and consistency of service to customers.
  • Schedule and conduct status meetings with appropriate development resources and customers.
  • Assist sales team in business acquisitions, planning, retention and management.
  • Maintain complete and accurate customer correspondence data.
  • Assist in making major business decisions.
  • Develop and update client-related reports.
  • Managing client relationships to build a reputation for excellent service and generate repeat business.
  • Negotiate and manage agreements through business contract process.
  • Identify and develop problem-solving methodologies to resolve customer issues.

QUALIFICATIONS:

Bachelor's degree in Business Administration or any related field

REQUIREMENTS:

  • At least 4 years of working experience in a similar position

Interested candidates may send their CV to [email protected] before 5th January 2020



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