Customer Account Manager job at Suvacor Ltd

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Vacancy title:
Customer Account Manager

[ Type: FULL TIME , Industry: Manufacturing , Category: Accounting & Finance ]

Jobs at:

Suvacor Ltd

Deadline of this Job:
16 August 2022  

Duty Station:
Within Tanzania , Zanzibar , East Africa

Summary
Date Posted: Tuesday, August 02, 2022 , Base Salary: Not Disclosed


JOB DETAILS:
The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and answer client queries. We are seeking a candidate who is persuasive, energetic, and ready to go the extra mile to ensure customer satisfaction. Someone who is result orientated and able to work against targets.

Responsibilities:
• Assist new customers to open customer accounts and to issue contracts for those leasing coffee machines.
• Make sure customer data is available, accurate and updated at all times including physical location, email, phone numbers, responsible person, and any communication with customers has to be documented electronically in the customer account.
• Follow up on payments from customers
• Follow-up on pending orders to customers to make sure they are delivered and customers
• Provide support to all business units including CUSTOMER SERVICE, WAREHOUSE, TECHNICAL, PRODUCTION, HR, administrative, marketing and other departments.
• Conduct Customer follow-up on our products and services
• Handle customer complaints and questions regarding problems with orders and always make an update in the intranet
• Work on getting new orders from the existing customers, always try to sell them a product when performing your customer care activities.
• Able to produce fact-based brief reports, on digital devices
• Customer Account Manager Job Vacancy at Suvacor Ltd

Education:
• Bachelor’s degree in business studies
• Experience:
• Minimum three (3) years Experience in Related Field (Food & Beverage and Hospitality industry preferred). Fluent in MS word, excel, other programs of advantage.

Work Hours: 8


Experience in Months: 36

Level of Education:
Bachelor Degree

Job application procedure
All Cv’s and Cover letters should be sent to [email protected]