Job Information

Job Overview

TEF Consult is seeking a highly motivated, commercially driven and customer-focused Account Manager for a Business-to-Business (B2B) and Enterprise Sales opportunity.

The successful candidate will be responsible for managing and growing relationships with medium-sized business customers, driving revenue growth, increasing account value and ensuring that products and services meet customer requirements.

The Account Manager will serve as the primary relationship contact and customer advocate, ensuring that customer needs, business objectives and technical requirements are understood and addressed through appropriate enterprise solutions.

This position requires strong capabilities in relationship management, consultative selling, commercial negotiations, customer engagement and enterprise technology solutions.

The successful candidate will also be expected to identify new business opportunities, strengthen existing customer accounts, achieve assigned sales targets and support long-term customer satisfaction.

Key Responsibilities

A. Enterprise Account Management

• Manage and develop relationships with existing and prospective medium-sized business customers.
• Engage customer management teams to understand their business strategies, objectives and operational challenges.
• Develop account plans that align customer requirements with appropriate business and technology solutions.
• Maintain strong customer engagement throughout the sales and account management lifecycle.
• Identify opportunities to increase account value through relevant products and services.
• Build long-term customer relationships that support business growth and retention.

B. Sales & Revenue Growth

• Identify and qualify new revenue-generating opportunities within assigned customer accounts.
• Drive sales of core enterprise services and additional value-added solutions.
• Develop strategies to achieve and exceed assigned account revenue and order targets.
• Identify opportunities to expand existing accounts and acquire new business customers.
• Support customer progression from initial engagement through contract negotiations and closure.
• Monitor account performance and implement initiatives to improve revenue generation.

C. Customer Relationship & Stakeholder Management

• Establish and maintain strong relationships with key customer decision-makers.
• Engage stakeholders across Finance, IT, Supply Chain, Marketing, Human Resources and executive management.
• Build relationships with business owners and senior leadership teams to understand organizational priorities.
• Coordinate customer engagement activities involving internal technical and commercial teams.
• Support periodic business review meetings with important customers.
• Maintain a customer-focused approach that promotes long-term partnerships.

D. Enterprise Technology Solutions

• Understand customer business and IT strategies and identify relevant technology requirements.
• Promote enterprise connectivity solutions, including fixed and mobile network services.
• Demonstrate an understanding of solutions such as:
  • Network as a Service (NaaS)
  • Communications Platform as a Service (CPaaS)
  • Internet of Things (IoT)
  • Cybersecurity solutions
  • Cloud services
• Work with relevant internal teams to match customer requirements with suitable enterprise solutions.
• Communicate the business value of proposed solutions to customer stakeholders.

E. Market Intelligence & Competitive Analysis

• Conduct regular analysis of competitor activities and market developments.
• Identify competitive threats that may affect customer relationships or revenue performance.
• Monitor emerging industry trends and evolving customer technology requirements.
• Recommend strategies to improve customer retention and protect existing revenue.
• Identify opportunities for technology upgrades, cost optimization and improved business efficiency.

F. Cross-Functional Collaboration

• Collaborate with internal sales, technical, product and service delivery teams to address customer requirements.
• Coordinate relevant stakeholders during customer engagement and sales opportunities.
• Support the development of solutions that address customer business challenges.
• Act as a virtual team leader when coordinating cross-functional activities for specific opportunities.
• Ensure effective communication between customers and internal stakeholders.

Educational Qualifications

• A Degree in Business, Finance or another relevant field, or an equivalent qualification.
• Membership in relevant professional organizations is desirable.
• Relevant professional certifications or accreditations are an added advantage.

Professional Experience

• 3–5 years of experience in sales and relationship management involving medium-sized business customers.
• Strong understanding of fixed and mobile connectivity services.
• Ability to understand enterprise solutions such as NaaS, CPaaS, IoT, Security and Cloud.
• Knowledge of relevant industry sectors, customer business strategies and commercial challenges.
• Understanding of governance structures within enterprise organizations.
• Experience engaging with business decision-makers and managing commercial customer relationships.

Required Skills & Competencies

Sales & Commercial Skills

• Strong enterprise sales and business development capabilities.
• Excellent account management and customer relationship skills.
• Ability to identify and qualify revenue-generating opportunities.
• Strong commercial awareness and business acumen.
• Understanding of revenue targets, profitability and account performance.
• Ability to develop and maintain long-term customer partnerships.

Communication & Relationship Management

• Excellent verbal and written communication skills.
• Strong presentation and negotiation capabilities.
• Ability to engage senior management and executive-level stakeholders.
• Advanced listening and customer engagement skills.
• Ability to communicate complex business and technology solutions effectively.

Strategic & Analytical Skills

• Strong strategic thinking and commercial decision-making.
• Ability to understand customer business challenges and recommend suitable solutions.
• Good understanding of market trends and competitor activities.
• Strong prioritization and problem-solving skills.
• Ability to identify opportunities for innovation and business growth.

Leadership & Professional Competencies

• Strong personal accountability and professional credibility.
• Ability to collaborate effectively in cross-functional and virtual teams.
• Good leadership and coordination skills.
• Adaptability in changing business environments.
• Strong results orientation and customer focus.
• Ability to work effectively with stakeholders from different professional and cultural backgrounds.

Key Performance Expectations

Ideal Candidate Profile

The ideal candidate is a confident, results-oriented B2B sales professional with a strong understanding of enterprise customer relationship management and telecommunications or technology solutions.

They should be comfortable engaging with business owners, IT managers, finance professionals and senior executives to understand customer needs and recommend appropriate solutions.

The candidate should demonstrate a proven ability to grow customer accounts, identify commercial opportunities, develop strategic relationships and consistently work toward assigned revenue targets.

A strong combination of business acumen, technical understanding, customer focus and communication skills will be essential for success in this role.

Career Development Opportunities

This position offers professional exposure to enterprise account management, commercial negotiations, customer relationship management, sales strategy and cross-functional business operations.

The role can support future career progression into senior account management and enterprise sales leadership positions, including:

• Key Account Manager (KAM)
• Regional Account Manager (RAM)

Method of Application

Interested and qualified candidates who meet the above requirements are encouraged to submit their applications through the TEF Consult recruitment portal.
Position: Account Manager – B2B / Enterprise Sales Apply Online: TEF Consult Job Opportunities
Only shortlisted candidates will be contacted for further recruitment procedures.