65 Customer Care Representatives (Call Agents) Job at Public Service Recruitment Secretariat – Career Opportunity in Tanzania

Overview
Job Category: Customer Service
Job Type: Full-Time
Deadline of this Job:  10th August 2020
Duty Station:  Dar es Salaam, Tanzania
Posted: 29-07-2020
Requirements
Job Description

Vacancy title:
65 Customer Care Representatives (Call Agents)

[ Type: FULL TIME , Industry: Public Administration, and Government , Category: Civil & Government ]

Jobs at:

Public Service Recruitment Secretariat

Deadline of this Job:
10 August 2020  

Duty Station:
Within Tanzania , Dar es Salaam , East Africa

Summary
Date Posted: Wednesday, July 29, 2020 , Base Salary: Not Disclosed


JOB DETAILS:
United Republic Of Tanzania President’s Office Public Service Recruitment Secretariat
Ref.No.EA.7/96/01/J/249 28th July, 2020
VACANCIES ANNOUNCEMENT- TEMPORARY EMPLOYMENT
On behalf of Tanzania Electric Supply Company (TANESCO); Public Service Recruitment Secretariat (PSRS) invites dynamic and suitably qualified Tanzanians to fill 574 vacant posts mentioned below.

TANZANIA ELECTRIC SUPPLY COMPANY(TANESCO)
Tanzania Electric Supply Company Limited (TANESCO) is a Parastatal organization established by Memorandum and Articles of Association incorporated in 26th November 1931 which established Tanzania Electric Supply Company Limited (the then Tanganyika Electric Supply Company Limited -TANESCO). The Company generates purchases, transmits, distributes and sells electricity to Tanzania Mainland and sells bulk power to the Zanzibar Electricity Corporation (ZECO), which in turn sells it to the Public in islands of Unguja and Pemba. TANESCO owns most of the electricity generating, transmitting and distributing facilities in Tanzania Mainland with estimated population of 50 million.

65 Customer Care Representatives (Call Agents)
Workstation: Head Office (Dar-Es-Salaam) Mara, Simiyu, Kagera, Geita Mwanza, &Temeke
Supervised By: Principal Call Centre/Regional Customer Relations Officer .

DUTIES AND RESPONSIBILITIES
• To receive calls from customers and relay information to the recipient staff clearly, timely and perfectly;
• To register all customer complaints in the special register and TANESCO’S Service Delivery Management System (SDM);
• To properly record the time used to restore, repair, respond to customer complaints or breakdowns; and
• To handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.


Job Skills: Not Specified


QUALIFICATIONS AND EXPERIENCE
Form IV or VI plus Diploma either in Marketing, Business Administration (majoring Marketing) or Public Relations from registered and recognized Institution. Computer knowledge is compulsory;


Job Education Requirements: Not Specified


Job Experience Requirements: Not Specified


Work Hours: 8

 

Job application procedure
GENERAL CONDITIONS
• All applicants must be Citizens of Tanzania generally with an age not above 45 years;
• These positions are conditional on a one-year term;
• For those who are employed under 12-months employment terms within TANESCO should not apply;
• For those who are employed in the Public Service in permanent terms should not apply;
• An applicant who is retired from the Public Service for whatever reason should not apply;
• Applicants must attach an up-to-date Curriculum Vitae (CV) having reliable contacts; postal address/post code, e-mail and telephone numbers;
• Applicants should apply on the strength of the information given in this advertisement;
• Applicants must attach their certified copies of the following certificates;
Postgraduate/Degree/Advanced Diploma/Diploma/Certificates;
Postgraduate/Degree/Advanced Diploma/Diploma transcripts;
Form IV and Form VI National Examination Certificates;
Professional Registration and Training Certificates from respective Registration or Regulatory Bodies;
Birth certificate;
• Attaching copies of the following certificates is strictly not accepted
Form IV and form VI results slips;
Testimonials and all Partial transcripts;
• Overqualified candidates are not expected to apply;
• An applicants must upload recent Passport Size Photo in the Recruitment Portal;
• An applicants should indicate three reputable referees with their reliable contacts;
• Certificates from foreign examination bodies for Ordinary or Advanced level education should be verified by The National Examination Council of Tanzania (NECTA) and National Council for Technical Education (NACTE);
• Certificates from Foreign Universities should be verified by The Tanzania Commission for Universities (TCU);
• An applicant with special needs/case (disability) is supposed/advised to indicate;
• A signed application letter should be written either in Swahili or English language and Addressed to Secretary, Presidents Office, Public Service Recruitment Secretariat, Utumishi House, 8 Kivukoni Road, 11102 Dar Es Salaam;
• Deadline for application is 10th August, 2020.
• Only short listed candidates will be informed on a date for interview and;
• Presentation of forged certificates and other information will necessitate to legal action;

NOTE: All applications must be sent through Recruitment Portal by using the following address; http://portal.ajira.go.tz/and not otherwise(This address also can be found at PSRS Website, Click ‘Recruitment Portal’). Released by SECRETARY PUBLIC SERVICE RECRUITMENT SECRETARIAT


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