4 Customer Service Agents Job at WinPrincess – Career Opportunity in Tanzania

Overview
Job Category: Customer Service
Job Type: Full-Time
Deadline of this Job:  03 November 2020
Duty Station:  Tanzania
Posted: 30-10-2020
Requirements
Job Description

Vacancy title:
4 Customer Service Agents

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Customer Service ]

Jobs at:

WinPrincess

Deadline of this Job:
03 November 2020  

Duty Station:
Within Tanzania , Dar es Salaam , East Africa

Summary
Date Posted: Friday, October 30, 2020 , Base Salary: Not Disclosed


JOB DETAILS:
WinPrincess .

JOB Description
• Handling and replying to customer inquiries through live chats, phone calls, social media interaction with customers
• Maintaining customer relations.
• Providing feedback to Supervisor/ Head on customer’s needs/feedbacks.
• Preparing and generating reports/relating customer’s queries.
• Researching into customer’s queries/concerns into the systems.
• Assist players with specifics about promotions, loyalty programs, and terms and conditions
• Escalate all necessary issues to management in a timely fashion
• Perform payment approvals for small transactions while following processes to identify Fraud, and risk
• Other duties as necessary and/or assigned


Job Skills: Not Specified


EXPERIENCE
• Experience with computers, browsers, and mobile devices
• Ability to search, find answers, and assist our players with a wide variety of issues
• Great written communication skills
• Selfmotivated and very reliable
• Candidates with sports betting knowledge/knowledge of major sports will be preferred
• 2 years or more Customer Service experience in an office or call center setting preferred
• Experience with sports betting technology is preferred.


Job Education Requirements: Not Specified


Job Experience Requirements: Not Specified


Work Hours: 8

 

Job application procedure
Deadline for application is 3RD Of November,2020.
Send application via [email protected]  


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