10 Customer Service Officers Job at Barrick Group – Career Opportunity in Tanzania

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Overview
Job Category: Administrative
Job Type: Full-Time
Deadline of this Job:  05 April 2021
Duty Station:  Dar es Salaam
Posted: 25-03-2021
Requirements
Job Description

Vacancy title:
10 Customer Service Officers

[ Type: FULL TIME , Industry: Public Administration, and Government , Category: Admin & Office ]

Jobs at:

Barrick Group

Deadline of this Job:
05 April 2021  

Duty Station:
Within Tanzania , Dar es Salaam , East Africa

Summary
Date Posted: Thursday, March 25, 2021 , Base Salary: Not Disclosed


JOB DETAILS:
Job Summary
The Customer Service officer attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences. .

Responsibilities :
• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Place or cancel orders
• Answer questions about warranties or terms of sale


Job Skills : Not Specified


Requirements :
• Diploma or Degree in business management, marketing, or related field
• Minimum experience should be 2 years and above
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively


Work Hours: 8


Experience in Months: 24

Level of Education:
Bachelor Degree

Job application procedure
All applicants should mention the position they are applying on subject space of the email
All interested and qualified Tanzanian should send their applications letter and curriculum vitae only to our email: [email protected]  
And all applications should be addressed to
Director of Human Resources, Barrick Group,
P.O Box 18699,


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