Hindi speaking : Customer Representatives

Share and send to your friends !
  • Responsibilities
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

 

  • General requirements
    Age: 18-35 years
  • Education: - specialized secondary education or complete higher education
  • Voice: confident and pleasant timbre, not quite
  • Diction: without speech defects (stuttering, burr, etc.)
  • Knowledge of languages: fluent in English and Hindi language

 

  • Professional qualities and skills
  1. Fluent in English and Hindi language
    - Both written and spoken (correct use of grammatical cases, accents; stylistically correct formulation of sentences - logical and clear construction of sentences; correct construction of complex sentences:
    - Potential for the correct extrication of the sensible center of the sentence
    - Moderate rate of speech
    - Avoiding to make noticeable pauses while switching from one language to another

    2. The ability to work with information/fast learning:
    - The ability to learn a lot in short terms (+and to distinguish the main topic)
    - Good logical thinking and analytical skills
    - Doing the daily homework (writing/computer) during the studying
    - Quiz every morning (answers on the questions are clear and reasoned)
    - Weekly testing (preparedness)
    - Proficient in the use of computers, a minimum of 140 spm on a keyboard, the ability to search of information on the Internet quickly)

    - Flexibility (the ability to find and use new methods in work and to find a way out of unusual situations)

    3. Customer focus:

    - Listen carefully to the interlocutor (listening and understanding)
    - Taking an honest interest in the point of view\problem\situation of the interlocutor
    - Building a dialog based on the important moments of the interlocutor

 

  • Personal qualities
    Discipline:
    - Punctuality(Willing to work day and night shift)
    - Responsibility (accomplishing the tasks in time)
    - Good subordinate

    Stress resistance:
    - Emotional restraint
    - The quality of work does not depend on the emotional state of the employee / his interlocutor

    Sociability:
    - The ability to communicate with different interlocutors
    - Quick to adapt in the team
    Tact, including reasoning of your point of view:
    - Correctness in statements
    - Avoiding giving the situations a subjective assessment

    Positive thinking:
    - Optimism
    - The ability to present a situation on the best side
  • - Be able to, ready and want to work in team.


  • Motivation
    Salary (its level match to the requirements of the candidate)
    2. Schedule (ready to the flexible schedule and to work in night shifts)
    3. Wanting to develop yourself in the company

 

  • Job location

Dar es salaam, Tanzania

NOTE:

{Subject to be inserted “Job application for Hindi speaking Customer Representative”}

  • Contact person Ms. Gillian: +255 689 784159 in case for any further clarifications needed.

 

 

 

 

 

 

                

 

 

 

 

               




Position: Head of Legal Services Job Summary:   The incumbent will be responsible to ensure the Company complies with laws and regulation of the country and provide advice to management and…