Vacancy title:
Call Center Agents
Employment type: Full time, Industry: Media, Category: Customer Service
Jobs at:
Onfon Media
Deadline of this Job:
Friday, November 13 2026
Duty Station:
Dar es Salaam | Dar es Salaam
Summary
Date Posted: Wednesday, November 4 2026, Base Salary: Not Disclosed
JOB DETAILS:
Onfon Media
Connecting People • Powering Ideas
We are hiring – Join our team
Job Description
- Handling Inbound and Outbound Calls: Managing customer inquiries, resolving issues, and providing information about products or services.
- Customer Support: Assisting customers with their concerns, troubleshooting problems, and ensuring customer satisfaction.
- Data Entry and Documentation: Recording accurate information into databases and maintaining detailed records of interactions.
- Follow-Up: Following up on customer inquiries not immediately resolved and ensuring timely resolution.
- Adherence to Procedures: Following company scripts and protocols for consistent service delivery.
Qualifications
- Bachelor’s Degree in a related field.
- Experience working in a call center or customer-support role.
- Strong active-listening and verbal-communication skills.
- Proficiency in problem-solving.
- Ability to multitask and manage time effectively.
- Fluency in both English and Kiswahili (spoken and written).
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now (cv@onfonmicrofinance.co.tz) .
To apply, send your CV
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