Onfon Microfinance hiring call center agents (04 positions)
Organization: Onfon Microfinance
Position: Call center agents
Number of positions: 04
Application deadline: 17 September 2026
Job description
1. Handling Inbound and Outbound Calls: Managing customer inquiries, resolving issues, and providing information about products or services.
2. Customer Support: Assisting customers with their concerns, troubleshooting problems, and ensuring customer satisfaction.
3. Data Entry and Documentation: Recording accurate information into databases and maintaining detailed records of interactions.
4. Follow-Up: Following up on customer inquiries not immediately resolved and ensuring timely resolution.
5. Adherence to Procedures: Following company scripts and protocols for consistent service delivery.
Qualifications
Bachelor’s Degree in related field.
Experience working in a call center or customer-support role.
Strong active-listening and verbal-communication skills.
Proficiency in problem-solving.
Ability to multitask and manage time effectively.
Fluency in both English and Kiswahili (spoken and written).
Method of Application
Send your CV through: cv@onfonmicrofinance.co.tzDeadline: 10 November 2026
Website: http://www.onfonmicrofinance.co.tz