Zonal IT Associate

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Zonal IT Associate (Ref: C3HP/ITA/12-21) 

Background  

Deloitte Tanzania has been awarded a contract to implement a Comprehensive Client-Centered Health  Program HIV/TB LOC (C3HP) in Southern regions in Tanzania. This is a five year project (November 9,  2021 to September 30, 2026) funded by the American People through USAID aiming at supporting the  Government of Tanzania’s (GOT) Ministry of Health and Social Welfare, Elderly and Children  (MOHCDGEC) and the President’s Office- Regional Administration and Local Government (PORALG) at  the central level and in target Mainland regions to deliver high quality integrated HIV and TB prevention,  care and treatment services that will improve health outcomes, particularly for youth and children. The  program intends to increase the demand for and use of quality integrated HIV and Tuberculosis services  in Iringa, Lindi, Morogoro, Mtwara, Njombe, and Ruvuma regions by improving access to quality services  in both facilities and the surrounding communities, promoting positive health seeking behaviors among  Tanzania’s population, and enhancing the overall policy environment for HIV & TB service delivery. 

Deloitte is therefore seeking for experienced, self-motivated, three highly competent individuals with  exemplary ethical conduct to join the C3HP program as IT Associates

Job Purpose 

Provide IT technical support to the Program staff at Headquarters and the regions as well as the sub  grantees, which includes technical support, security compliance, patch management and asset  management and disposal. 

Key Responsibilities 

  • Assist with the setup and installation of new laptops/ PC’s for users and test configurations prior to  installation. 
  • Log tickets in the Service desk system for calls, requests, enquiries and incidents; allocate to the  responsible personnel; and ensure that all issues are resolved and all tickets are closed.
  • Provide technical support to all program staff and troubleshoot both software and hardware issues  by performing root cause analysis.  
  • Monitor the availability and quality of the network connection at Headquarters and the regions on a  daily basis. 
  • Provide technical support on application software used by the program. 
  • Provide secondary support in scheduling, monitoring and logging server backups on a daily basis.
  • Ensure compliance to all Deloitte IT policy standards such as patch management and IT security  protocols. 
  • Provide Internet Protocol (IP) network support and troubleshoot network issues.
  • Carry out assessments on the IT asset quality, provide maintenance and recommendations on  replacements for the program. 
  • Assist with the installation, configuration and updating of hardware and software such as memory,  network cards, adapter cards and printers.  
  • Provide support in the management and disposal of IT assets for the Program and prepare the  relevant documentation. 
  • Train Program staff on IT matters as required.
  • Provide secondary support for the Analytics system. 
  • Prepare reports on specific projects undertaken. 
  • Develop technology solutions upon request for the Program. 

Requirements 

  • Bachelor’s degree in Information and Communication Technology (ICT), Computer Science or related  field 
  • A minimum of one year’s relevant working experience 
  • Good verbal communication skills 
  • Good analytical skills 

If you believe you are the right candidate for the job, submit a cover letter including your current and  expected remuneration, detailed CV, copies of your academic certificates and transcripts, and three  referees to [email protected] . For your application to be considered, it MUST quote the job title,  reference number and your preferred region on the email subject line. Submission deadline is 10th  December 2021 at 4:30 p.m. Hard copy applications will NOT be accepted. 

This position is on a one-year renewable contract, subject to performance and availability of funding  from the donor. The job offer is conditional to successful vetting, including professional reference  checks and limited lifestyle audit. 




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