Vacancy title:
Territory Distribution Manager – Arusha
Employment type: Full time, Industry: Business Management and Administration, Category: Management, Business Operations, Transportation & Logistics, Customer Service
Jobs at:
Sun King
Deadline of this Job:
Tuesday, November 17 2026
Duty Station:
Arusha, Tanzania | Arusha
Summary
Date Posted: Tuesday, November 3 2026, Base Salary: Not Disclosed
JOB DETAILS:
Role overview
The Territory Distribution Manager at Sun King will oversee growth of the Sun King Rider Network and expansion of distribution services for LPG and other products within Sun King’s portfolio.
This role focuses on rider recruitment, performance oversight, rider grading based on service delivery, and quality assurance visits at customers’ homes.
This is a field-based position where most time is spent within rider territories alongside Sun King Riders.
What you will be expected to do:
- Rider Recruitment and Onboarding
- Identify potential riders suitable for onboarding into the Sun King Rider Network.
- Onboard riders delivering various products and services within the network.
- Conduct required KYC checks for riders within assigned territories.
- Maintain rider headcount above minimum thresholds to ensure daily order completion rates exceed 95%.
- Rider Retention
- Develop initiatives that promote rider satisfaction and reduce attrition.
- Work with internal teams to design strategies that improve rider earnings and productivity.
- Implement engagement and retention initiatives for riders.
- Safety
- Ensure riders have required PPE and safety equipment during operational hours.
- Promote safe riding practices.
- Engage internal and external stakeholders on safe riding initiatives.
- Drive adoption of emerging practices within the riding community to strengthen safety standards.
- Serve as the primary Sun King rider contact within assigned territories, representing the Rider Network in community discussions, local government forums, and related engagements.
- Work with the procurement team to ensure timely payments for gas, cylinders, and related expenses in line with established credit terms.
- Performance Management
- Conduct performance discussions with riders within assigned territories to ensure productivity targets are met.
- Develop and maintain rider productivity tracking tools and dashboards.
- Expansion
- Identify shops that meet requirements for LPG cylinder storage and distribution.
- Customer Experience
- Coach agents on accuracy and professionalism when engaging with end customers.
- Conduct refresher training sessions on customer service standards.
- Develop rider CSAT, NPS, resolution time, and turnaround KPIs to strengthen customer satisfaction.
- Act on customer feedback survey results to ensure issue resolution.
- Conduct routine and ad-hoc customer check-ins to verify product quality and satisfaction.
- Ensure timely and accurate resolution of customer concerns escalated from the field.
You might be a strong candidate if you have:
- A Diploma in Supply Chain Management, Operations, Business Administration, Finance, IT, or a related field.
- Experience in last-mile delivery operations.
- Strong communication and stakeholder management capability.
- The ability to operate effectively in a fast-paced and evolving environment.
- Experience monitoring and evaluating operational changes on delivery efficiency and rider productivity.
- Experience preparing reports and recommendations for senior management on delivery optimization initiatives.
What Sun King offers
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
We place great importance on sustaining a diverse, inclusive work environment.
We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.
Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.
Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones.
Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.
Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.
Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.
Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.
Position details
- Department: Operations
- Employment Type: Permanent – Full Time
- Location: Tanzania
- Workplace type: Onsite
- Reporting To: LPG Expansion Lead, Tanzania
Work Hours: 8
Experience in Months: 12
Level of Education: associate degree
Job application procedure
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