Head – Bancassurance at Exim Bank

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  • Job Category : Management
  • Job Code : 2021
  • Job Name : Head – Bancassurance
  • Details : REPORTING TO: Head of Retail RESPONSIBLE FOR: Bancassurance Business Growth

    REGION:  Dar es Salaam

    1. Overall Job Purpose
    • Responsible for creating the overall business strategy and driving execution to achieve Targets, maximize revenue and profitability (both corporate and retail) from both internal and external customers
    • Also, build a successful relationship with the partners (insurance companies), characterized by a high level of strategic alignment & tactical engagement in the General, Health and Life insurance business.
    • Maintain all Compliance issues and Regulators expectations
    1. Key Accountabilities/ Accountability: Business Direction
    • Strategy -Develop the Business Plan, specifically contributing to the strategic outlook for the bank.
    • Relationship management
    • Driving robust execution
    • Insurance Sales and Operations training
    • Product & related
    • Management of budgets
    • Human capital management
    • Audit & compliance (internal and external, with regulator)
    1. Budget accountability:
    • Accountable for achieving annual income targets as cascaded from Head of Retail
    • Monitoring of progress towards achieving targets is done on a monthly basis.
    • Active involvement and accountability for making purchase/refund business decisions within set limits
    • Establish relationships with key clients or business influencers in the local areas.
    1. Accountability: People Management
    • Working with Head of Retail to agree business direction and ways of conducting insurance business across the branch network.
    • Dealing with outlets, operations center to ensure full understanding of the insurance process & procedures.
    • Assist Head of Retail in being main point of contact with all matters relating to insurance business in the branches
    • Providing support and training on insurance matters
    • Ensure that branch staff own and manage customer queries and complaint by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
    • Assist the Head of Retail in creating an empowering environment for branch managers & staff encouraging individual ownership and initiative to drive insurance.
    1. Accountability: Risk Management
    • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, renewals, informing and ensuring compliance to the insurance act, internal Exim policies abd policy standards.
    • Ensuring staff dealing with insurance adequately trained
    • Ensuring claims process is followed and adhered to by both staff and branches.
    • Visits to outlets to ensure correct adherence to processes and procedures.
    • Timely communication of all changes relating to insurance activities or requirements
    • Responsible for all audit matters on insurance in the branches.
    • Understand and manage risks and risk events (incidents) relevant to the role.
    1. Accountability: Customer Service
    • Provides support to outlets and other functions on insurance issues
    • Interact regularly with internal service providers (e.g. Operations, credit, KYC Helpdesk, risk) to ensure fast and efficient service to customers (both internal and external customers)

    Education & Experience Required:

    • Degree or postgraduate in insurance studies
    • At least 5 years of experience in insurance industry or related industry supported by Banking experience
    • Should have demonstrated experience of relationship management and account management
    • In depth knowledge of insurance business management relating to non-medical, medical, life and other ancillary policies or offerings

    Relevant Competencies

    • Managing intersections and multiple stakeholders
    • Ability to influence
    • Execution rigor
    • Leadership presence
    • Working with cross functional teams
    • Managing a high performing team
    • Analytical ability specially domain related


Call 0800 780 111 or visit  www.eximbank.co.tz

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