Vacancy title:
Senior Manager, Operational Risk
Employment type: Full time, Industry: Banking, Category: Management, Business Operations, Finance, Insurance & Real Estate
Jobs at:
NMB Bank
Deadline of this Job:
Monday, October 26 2026
Duty Station:
Dar es Salaam | Dar es Salaam
Summary
Date Posted: Tuesday, October 13 2026, Base Salary: Not Disclosed
JOB DETAILS:
About NMB Bank Plc
NMB Bank Plc is a leading financial services institution in Tanzania, providing a wide range of banking products and services to individuals, businesses, and corporate clients. The bank is committed to delivering innovative financial solutions, maintaining strong governance standards, and promoting sustainable growth while ensuring effective risk management and regulatory compliance.
Job Purpose
The Senior Manager, Operational Risk will ensure compliance with established frameworks and promote effective operational risk management across the Bank. The successful candidate will provide insights and recommendations on the Bank’s operational risk profile and collaborate with business units to develop and implement appropriate risk mitigation strategies.
Key Responsibilities
1. Risk Assessment, Analysis and Reporting
- Develop and maintain an operational risk management framework aligned with industry best practices and regulatory requirements.
- Conduct regular risk assessments and prepare risk reports, providing insights and recommendations to the Head of Operational Risk on the Bank’s operational risk profile.
- Collaborate with business units to identify, assess, and control operational risks and develop appropriate mitigation strategies.
- Monitor and evaluate the effectiveness of risk mitigation strategies and processes, recommending improvements where necessary.
- Lead and facilitate risk-related training and awareness programmes for staff, including the development and delivery of risk management policies and procedures.
- Represent the operational risk management function in senior-level meetings, including risk committee meetings, and provide relevant insights and recommendations.
- Develop and implement a simplified Risk and Control Self-Assessment (RCSA) process covering all key controls, with emphasis on assurance over fundamental and routine controls.
- Compile and analyse regular performance metrics relating to the Bank’s risk profile and use the findings to improve the performance of governance and control teams and the units under review.
- Monitor and address high-risk and emerging concerns identified through formal reviews, senior management discussions, and governance forums.
- Ensure governance and control teams have the necessary skills and capabilities to perform their responsibilities in accordance with professional standards and best practices.
2. Business Relationship Management, Advice and Guidance
- Build and maintain strong relationships with business units and key stakeholders, including senior management, to understand their operational risk profiles and provide guidance on risk management best practices.
- Act as a trusted advisor to business units, providing subject matter expertise in operational risk and helping them identify, assess, and control risks.
- Collaborate with business units to develop risk mitigation strategies aligned with the Bank’s overall risk management framework.
- Guide business units on risk management policies and procedures and ensure their effective implementation and compliance.
- Facilitate risk-related discussions and decision-making, including risk assessments, risk reporting, and the development of mitigation strategies.
- Provide regular updates to business units on risk management initiatives, progress, and opportunities for improvement.
- Track and report on key Environmental, Social and Governance (ESG)-related operational risk indicators, including climate-related events, environmental compliance breaches, and reputational risks.
- Support alignment of internal practices with regulatory expectations and best practices in ESG and climate risk governance, including Bank of Tanzania (BoT) 2025 Guidelines, NBAA Guidelines, International Sustainability Standards Board (ISSB) requirements, and Task Force on Climate-related Financial Disclosures (TCFD) recommendations.
- Collaborate with ESG, Sustainability, Business Continuity Management (BCM), and Risk Policy teams to strengthen the Bank’s climate resilience and sustainable risk culture.
- Conduct awareness and training sessions on climate and ESG risks as part of broader operational risk training programmes.
- Contribute to the development of dashboards and reports on climate risk exposure and sustainability metrics for risk committees and regulators.
3. Team Leadership
- Provide strategic leadership and direction to the operational risk management function, ensuring alignment with the Bank’s overall risk management strategy.
- Mentor and develop junior operational risk management staff by providing guidance, coaching, and support.
- Foster a positive and collaborative team culture that promotes open communication, teamwork, and continuous improvement.
- Ensure the operational risk management function is staffed with knowledgeable, competent, and motivated professionals who support the Bank’s overall risk management objectives.
Knowledge and Skills
Candidates should demonstrate the following knowledge and competencies:
- Proven experience in a bank or financial institution, particularly in risk management and control.
- In-depth knowledge of retail and commercial banking products, risk management tools and methodologies, and banking operational processes.
- Expertise in analysing and reporting on key risk areas using Management Information (MI).
- Proficiency in Microsoft Excel and other data analysis tools.
- Advanced knowledge of risk principles, processes, techniques, regulatory frameworks, and legislation, including Basel II, ISO 31000:2008, King IV, and COSO.
- Strong stakeholder management and team leadership capabilities.
- Excellent risk management and control skills, including risk assessment, auditing, and control design.
- Strong communication, influencing, facilitation, and interpersonal skills, with the ability to engage employees at all levels.
- Critical thinking and problem-solving abilities.
- Excellent customer service skills.
- Effective time management and organisational skills.
- Strong IT proficiency, particularly in Microsoft Excel and other data analysis tools.
Qualifications and Experience
Applicants should meet the following requirements:
- Bachelor’s degree in Finance, Economics, Risk Management, or a related field.
- Certification in Professional Risk Management or willingness to obtain the relevant certification.
- Advanced numeracy skills and expertise in Microsoft Excel are preferred.
- Additional relevant certifications, such as PRINCE2, Financial Risk Manager (FRM), or Six Sigma, are preferred.
- Minimum of five years of banking experience, with a focus on risk management or audit.
- Substantial experience in a financial services business or professional services firm.
- Proven track record of managing stakeholders at all levels and leading teams.
- Sound understanding of operational risk frameworks, ESG, RCSAs, Key Risk Indicators (KRIs), loss event reporting, governance, and assurance reviews.
- Experience preparing reports and dashboards for senior management and governance committees.
- Familiarity with regulatory requirements and risk management standards, including Basel II/III, COSO Enterprise Risk Management (ERM), ISO 31000:2008, and King IV.
- Demonstrated experience across multiple aspects of the risk management process, including audit, compliance, regulation, risk control, and operations.
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
Job application procedure
Important Notice: NMB Bank Plc does not charge any fees at any stage of the application or recruitment process. Applicants should disregard any request for payment associated with recruitment.
Only shortlisted candidates will be contacted.
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