Operations Manager

Other Dar es Salaam District Dar Es Salaam
Details
Description

Job Purpose

Serve as the internal leader of the organization:

  • Provide for all staff a strong day-to-day leadership presence; bridge internal and external operations
  • Lead and manage the organization’s operational efficiencies
  • Champion and own the organization’s NPS and customer satisfaction metrics
  • Support an open-door policy among all staff;

Qualifications and relevant experience required

Excellence in organizational management with the ability to coach senior-level staff to manage and develop high-performance teams as well as develop and implement organisation strategies;

  • 5 years plus within an operational environment
  • Commercial degree would be advantageous with an IT knowledge
  • Advantageous experience: Technology related field, CRM, Google Analytics, Microsoft Power BI, and service-based B2B business experience.
  • Analytic and decisive decision maker with the ability to prioritize and communicate to staff key objectives and tactics necessary to achieve organizational goals;
  • Ability to point to specific examples of having led organizational transformation projects;
  • Unwavering commitment to quality delivery and data-driven performance evaluation
  • Strong written and verbal communication skills; a persuasive and passionate communicator with excellent public speaking skills;
  • Passion, humility, integrity, positive attitude, mission-driven, and self-directed
  • Action-oriented, entrepreneurial, flexible, and innovative approach to operational management;

You lead and own the operations management for a client in Tanzania ensuring client satisfaction, operational best practice, and optimal team performance

Apply for this job
To apply for this job, please go to the following website https://www.brightermonday.co.tz/listings/operations-manager-nxjeve
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