Claims Negotiator at Old Mutual/UAP Insurance

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Claims Negotiator  


Job Description

This role is accountable for effective and efficient claims negotiations and finalization of claims.


  • Requires a high level of multi skilling and technical claims knowledge.
  • Register and post new claims and processes them within the set standards to ensure quality customer service is given.
  • Set initial reserves for new claims and recommend reserve changes
  • Close files as payment/recoveries are made
  • Ensure prompt salvage & reinsurance recovery payments are received and communicated to Accounts for posting
  • Prepare claim summary reports
  • Track by regularly updating the claims register to determine progress of the claim and advising customers on status.
  • Raise and record payment requisition voucher, forwarding the requisition to finance department and tracking the file to ensure that the cheque/credit note is received back for dispatch to the claimant within the stipulated period.
  • Identify and pursue recoveries at the point of claims registration & processing (facultative, treaties, excess of loss, co-insurance and TPO) and issuance of demand letters then passing on to legal section.
  • Promptly attends to customer’s complaints and inquiries and obtain feedback from customers and ensure customer satisfaction.
  • Prepare claims statistical monthly/quarterly reports to ATI, Commissioner of Insurance and any other reports as directed by assistant manager or claims manager and ensuring that they are dispatched on time and maintaining records.
  • Ensure good relationship with Finance & U/Writing as per agreed SLA’s




Bachelors Degree (B): Insurance (Required)

The deadline for submitting the application is 22 January 2022.


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