Vacancy title:
Soft Collection Officer
Employment type: Full time, Industry: Financial Services, Category: Finance, Customer Service, Business Operations
Jobs at:
Mogo Credit Tanzania
Deadline of this Job:
Thursday, November 19 2026
Duty Station:
Dar es Salaam | Dar es Salaam
Summary
Date Posted: Thursday, November 5 2026, Base Salary: Not Disclosed
JOB DETAILS:
A. Soft Collection Activities
- Conduct daily outbound calls reminders to customers with overdue accounts (1–27 DPD).
- Provide friendly repayment reminders and inform customers about outstanding amounts, due dates, and available payment channels.
- Negotiate realistic payment commitments based on customer affordability and repayment history.
- Escalate non‑responsive or uncooperative customers to field collection or hard collection teams as per SOP.
B. Customer Service and Support
- Maintain positive, professional, and respectful communication with clients at all times.
- Identify the reason for missed payments and provide assistance (payment options, channels, or rescheduling procedures).
- Educate customers about consequences of continued non‑payment (penalties, repossession, negative credit listing).
C. Portfolio Management and Reporting
- Update all customer interactions and promises-to-pay (PTPs) accurately in the collection system.
- Track broken PTPs and follow up accordingly.
- Meet daily/weekly targets on number of calls, contact rate, PTP rate, and recovery amount.
- Report suspicious cases or potential fraud to the supervisor.
Requirements
- Diploma or Degree in Finance, Banking, Business Administration, or related field.
- Experience in call center or credit collections is an added advantage.
- Experience in financial services or asset financing (Boda Boda, Tuk Tuk, electronics) is preferred.
- Strong communication and negotiation skills.
- Customer-friendly approach.
- Basic understanding of loan terms and repayment processes.
- Ability to work under pressure and meet daily targets.
- Computer literacy (CRM/collection system, MS Excel, etc.).
Work Hours: 8
Experience in Months: 12
Level of Education: associate degree
Job application procedure
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