Vacancy title:
Portfolio Officer
Employment type: Full time, Industry: Telecommunications, Category: Accounting & Finance, Business Operations, Customer Service
Jobs at:
Hoop Limited
Deadline of this Job:
Sunday, November 15 2026
Duty Station:
Dar es Salaam | Dar es Salaam
Summary
Date Posted: Wednesday, November 4 2026, Base Salary: Not Disclosed
JOB DETAILS:
KEY RESPONSIBILITIES
- Portfolio monitoring: Track the device loan portfolio daily, including current, overdue, suspended and defaulted accounts.
- Delinquency management: Follow up overdue accounts by aging category and act early on customers showing signs of repayment difficulty.
- Recovery coordination: Work with Agents, RSMs and field teams on defaulted accounts and ensure recovered devices are documented and reconciled.
- Payment follow-up: Monitor promises-to-pay, repayment arrangements and guarantor follow-ups, and verify reported payments with Finance.
- Risk and fraud control: Identify high-risk accounts and report suspected fraud, false customer information or irregularities.
- Data accuracy: Reconcile portfolio records across the company system, Finance and Agent records, and resolve discrepancies.
- Complaints and disputes: Investigate portfolio-related customer complaints such as balance or payment disputes.
- Reporting: Prepare daily, weekly and monthly portfolio, aging and collection reports with recommendations to management.
REQUIREMENTS
- Diploma or Bachelor’s degree in Finance, Accounting, Banking, Business Administration or a related field.
- At least 1–2 years’ experience in credit, loan portfolio management, collections or microfinance.
- Strong analytical and reporting skills, with good working knowledge of MS Excel.
- Excellent communication and negotiation skills in Kiswahili and English.
- High integrity, attention to detail and ability to handle confidential information.
- Experience in device financing or asset-based lending is an added advantage.
- Ability to drive with a valid driving licence is an added advantage.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now (hoop.humanresource@gmail.com) .
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