Organization: AKO Group Limited
Job title: Human Resource Officer
Department: HR
Reports to: Human Manager
Application deadline: 15th November 2026
Job purpose
The Human Resources Officer is responsible for supporting the effective implementation of Human Resources policies, procedures, and practices, with a primary focus on Industrial Relations (IR), Employee Relations (ER), and Training and Development (T&D).
The role ensures compliance with applicable labor laws and company policies, promotes positive employee relations, supports the fair and consistent handling of disciplinary and grievance matters, and coordinates employee learning and development initiatives to enhance workforce competence, performance, and productivity.
Key responsibilities
A. Industrial Relations (IR)
Support the implementation and administration of industrial relations policies, procedures, and practices in compliance with applicable labor laws and regulations in Tanzania.
Monitor compliance with employment legislation, collective bargaining agreements, and other applicable labor requirements.
Assist in managing relationships with trade unions, workers’ representatives, labor officers, and other relevant stakeholders.
Support the preparation, review, and implementation of workplace policies, employment procedures, and disciplinary frameworks.
Assist in handling labor disputes, collective grievances, disciplinary appeals, and other industrial relations matters.
Maintain accurate records of industrial relations cases, labor inspections, disputes, and related correspondence.
Support the preparation of documentation and evidence for mediation, arbitration, and proceedings before relevant labor dispute resolution bodies.
Monitor changes in labor legislation and advise the Human Resources Manager on their potential impact on company operations.
Assist in ensuring that employment practices at all company sites comply with statutory requirements and approved company policies.
B. Employee Relations (ER)
Promote positive employee relations and maintain a professional, fair, and respectful working environment.
Coordinate and document disciplinary processes, including allegations of misconduct, show-cause letters, employee responses, hearing invitations, hearing minutes, and outcome letters.
Ensure disciplinary and grievance matters are handled objectively, confidentially, consistently, and in accordance with company policy and applicable labor laws.
Receive, investigate, and assist in resolving employee grievances, complaints, workplace conflicts, and interpersonal disputes.
Provide guidance to line managers and supervisors on employee conduct, attendance, performance concerns, and appropriate corrective action.
Support investigations into alleged misconduct by gathering relevant information, interviewing concerned parties, and preparing investigation reports.
Monitor employee absenteeism, workplace behavior, disciplinary trends, and other employee relations indicators.
Support employee engagement initiatives, staff communication, recognition programs, and activities that promote teamwork and employee well-being.
Assist in exit interviews and analyze employee feedback to identify workplace concerns and recommend corrective measures.
Maintain an accurate and confidential employee relations tracker and ensure timely follow-up and closure of cases.
Escalate sensitive, complex, or high-risk employee relations matters to the Human Resources Manager.
C. Training and Development (T&D)
Conduct training needs assessments in collaboration with department heads, line managers, and site management teams.
Develop and maintain an annual training and development plan aligned with business objectives, operational requirements, and employee competency gaps.
Coordinate internal and external training programs, workshops, seminars, inductions, and professional development activities.
Liaise with training providers, consultants, and relevant institutions to organize training interventions.
Prepare training schedules, budgets, attendance registers, training materials, and related administrative documentation.
Coordinate employee induction and orientation programs to ensure new employees understand company policies, procedures, workplace expectations, and safety requirements.
Support the implementation of individual development plans, career development initiatives, succession planning, and talent development programs.
Monitor mandatory training and certification requirements, ensuring that employees maintain the qualifications and competencies required for their roles.
Evaluate training effectiveness through feedback, assessments, post-training reviews, and monitoring of workplace performance improvements.
Maintain an up-to-date training database covering employee participation, certifications, training costs, and development progress.
Prepare periodic training reports highlighting participation, expenditure, completion rates, and the impact of training interventions.
Identify opportunities for coaching, mentoring, cross-training, and knowledge-sharing to strengthen employee capability and support internal career progression.
D. HR Administration and Reporting
Maintain accurate employee records, disciplinary files, grievance registers, training records, and other relevant HR documentation.
Prepare periodic reports on industrial relations cases, employee grievances, disciplinary trends, training activities, and development outcomes.
Ensure timely updating of HR systems and employee databases.
Support the development, review, and communication of HR policies, procedures, guidelines, and employee handbooks.
Assist in preparing HR reports, management updates, and recommendations to support informed decision-making.
Ensure confidentiality, data integrity, and proper handling of employee information.
Perform other HR-related duties assigned by the Human Resources Manager, consistent with the position.
Qualifications and experience
Bachelor’s degree in human resources management, Industrial Relations, Labor Relations, Business Administration, or a related field.
Professional HR certification or membership in a recognized HR professional body will be an added advantage.
At least two (2) years of relevant experience in Human Resources, preferably with practical exposure to industrial relations, employee relations, disciplinary management, and training coordination.
Experience in a multi-site, operational, mining, catering, hospitality, or similar environment will be an added advantage.
Working knowledge of Tanzanian labor laws, employment practices, disciplinary procedures, and grievance management.
Experience in coordinating training programs, maintaining training records, and evaluating training effectiveness.
Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
Method of Application
Interested candidates are invited to submit their CV and Cover Letter to recruitment@akogroup.co.tz . Application deadline: 15th November 2026Only shortlisted candidates will be contacted.