Vacancy title:
Debt Collection Admin – Phones
Employment type: Full time, Industry: Financial Services, Category: Admin & Office, Customer Service, Business Operations
Jobs at:
Mogo Credit Tanzania
Deadline of this Job:
Friday, October 30 2026
Duty Station:
Dar es Salaam | Dar es Salaam
Summary
Date Posted: Tuesday, October 20 2026, Base Salary: Not Disclosed
JOB DETAILS:
Mogo Credit Tanzania is seeking a detail-oriented and customer-focused Debt Collection Admin – Phones to support debt collection operations, particularly failed loan restructurings and phone-unlock follow-ups.
The successful candidate will contact clients to resolve incomplete restructuring requests, confirm payment arrangements, and verify that financed phones are functioning after being unlocked. The role requires accurate record-keeping, effective communication in Kiswahili and English, and the ability to follow cases through to resolution while escalating issues that require additional support.
Key Responsibilities
1. Complete Failed Restructurings
- Retrieve the daily list of restructuring requests that have not been successfully processed in the system.
- Contact each client to confirm their details and explain the agreed revised repayment terms.
- Collect any missing information or payment required to complete the restructuring.
- Resubmit and complete restructuring requests in the system.
- Verify that completed restructurings are correctly reflected in clients’ accounts.
- Escalate unresolved cases, including system errors, missing approvals, and client disputes, to the Soft Collections Manager or the relevant department.
- Provide complete case details when escalating issues to facilitate timely resolution.
2. Phone Unlock Notifications
- Call clients whose phones have been unlocked following payment.
- Confirm that the unlocked phones are functioning properly.
- Remind clients of their next payment due date and the amount payable.
- Encourage timely repayments to help clients avoid having their phones locked again.
- Record call outcomes accurately in the relevant system.
- Flag cases where a phone has not unlocked as expected and refer them for technical follow-up.
Qualifications and Requirements
Education: Diploma or Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
Work Experience: At least one year of experience in debt collection, customer service, call centre operations, or loan administration.
Relevant Experience: Experience in device financing or asset financing will be an added advantage.
Communication Skills: Clear, polite, and professional telephone communication skills in both Kiswahili and English.
Attention to Detail: Ability to enter data accurately, verify client information, and check account records carefully.
Computer Skills: Good working knowledge of ERP or loan management systems, Webitel or similar call centre tools, and Microsoft Excel.
Case Management: Ability to follow cases from initiation through completion and escalate blocked cases appropriately.
Technical Awareness: Basic understanding of mobile phones, device-locking systems, and mobile money payments.
Customer Service: Ability to communicate professionally with clients and explain repayment arrangements clearly.
Work Hours: 8
Experience in Months: 12
Level of Education: associate degree
Job application procedure
Interested candidates should apply through the official Mogo Credit Tanzania recruitment platform by completing the online application form.
Applicants will be required to provide the following information:
- First name
- Last name
- mail address
- Phone number
- Updated Curriculum Vitae (CV)
Applicants must upload their CV and review the terms and conditions and privacy policy before submitting their applications. The application form includes options for consenting to the use of personal data for this position only or for other suitable positions
Application Link: Click Here to Apply Now
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